Taro (mother2012) wrote,
Taro
mother2012

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Jim actually knows what he's talking about.

Time Warner Cable Adventure; 2016

It started on Wednesday, Feb 3. I discovered that one of my DVR boxes hadn't recorded the previous evening's program. I thought it was probably an isolated incident, or my fault, or something, so I did nothing about it. But it didn't record Thursday evening either. So I took it downtown to the cable office and traded it in.

Now the tech at the desk was very helpful. *Very* helpful. He's someone who tries to keep up with what is going on, and transfer to you everything you need to know. But the whole range of possibilities with cable is immense, and he (demonstrably) does NOT know it all.

First off, I have Whole House. I guess most people don't, because it throws the tech off every time. There are two ways you can have Whole House - you can have one DVR box that you can record with and any number of server boxes that you just watch on. Apparently, most people have that system IF they have Whole House. But not me.

Understand that 2 years ago, I had 6 boxes for 5 adults, and we each needed to be able to record our own stuff, but have it available to everyone else. And each box would record two shows at once. We often had 6 shows recording at the same time. So I'm kind of reluctant to just let that all go, and I have the ability to record on both of my boxes AND play all recordings from either box.

This seems to confuse them.

So the guy at the desk told me that I could NOT use an enhanced DVR on my system, because a service tech would have to come to my house to set it up. Which wouldn't happen, of course, for another week. I said, "Give me a box to use in the meantime." Which he did. I brought it home, set it up, it wouldn't work, I called TWC support, and they said 'No, you MUST have an enhanced DVR on your system or you have nothing.'

So on Friday I went back down, traded in the DVR for another one (making sure it was enhanced), brought it home, set it up, it wouldn't work, I called TWC support, and they said 'You seem to have a faulty box. I'll set you up with an expedited service call.'

Oh, goody. I now have a tech coming 2 days sooner. In the meantime, I'm without much service on that DVR.

Monday, the tech comes out, swaps out the box, checks things over, DVR seems to be working fine, I'm happy, he leaves.

Monday = Happy happy joy joy

Tuesday, after watching TV with new DVR downstairs, went to bed to find that the upstairs DVR is no longer working correctly. (Coincidence? Not likely ...)

I called TWC support, and they said 'You seem to have a faulty box. I'll set you up with an expedited service call.' I said, "I'll just take it to the office and swap it out tomorrow."

This morning I go down to the office. I do NOT take the 'faulty' box with me, because I HAVE gained a little unfortunate experience over the years, and I'm going to keep that box that has valuable recordings on it right at home in case something happens whereby they become available.

*groan* It's the same super-helpful tech that gave me the wrong box the first time. I said to him, "They told me that I must have the enhanced box, and now the other one isn't working and I want a Cisco enhanced box. He was not happy to not be the one calling the shots, but I did manage to go home with the box I requested.

I brought it home, set it up, it wouldn't work, I called TWC support, and they said 'You seem to have a faulty box. I'll set you up with an expedited service call.'

So now I have a working DVR downstairs and nothing in the bedroom. Not acceptable. So I go get the working DVR, set it up in the bedroom, seems to work fine, take faulty new box downstairs, still doesn't work, so ... hook up the old one, of course.

Well, I'm not perfect, but it should have at least booted up, y'know. It was doing that before. So I called TWC support, and they said 'That code indicates a weak signal. Let me see now ..." So I checked the cable. I'd forgotten to screw it on. *headdesk*

So I do that and while it's booting, Jim says, "Let's just see what else is going on. Hmm, this is not set up for Whole House ..."

*scream deleted*

So he fixed that. Old DVR now works just fine. (That's why I kept it!)
Tags: home maintenance, life
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